Recall Support

Find help for the Recall web application and Chrome extension, including setup, sign-in, page saving, bookmark synchronization, and general troubleshooting.

Chrome Extension Cannot Connect

Open the extension options and verify the API Base URL. The production URL should be:

https://autobookmark.site

Session Expired

If your session has expired, open the extension popup and sign in again. Recall securely rotates refresh tokens, so restoring old browser data or copying extension storage may require a new login.

Page Cannot Be Saved

Recall can save publicly accessible HTTP and HTTPS web pages. Browser internal pages (chrome://), local files (file://), browser extension pages, and other restricted URLs cannot be captured because of browser security restrictions.

Bookmarks Are Not Syncing

Ensure bookmark permissions are enabled, automatic synchronization is turned on, and the Recall API is reachable. You can also trigger a manual synchronization from the extension popup.

Browser Compatibility

Recall currently supports Google Chrome and Chromium-based browsers that support Chrome extensions. Using the latest browser version is recommended for the best experience.

Security

Recall will never request your password through email or support messages. Always sign in through the official website: https://autobookmark.site.

Contact Support

When requesting support, please use the email address associated with your Recall account. Including a short description of the issue and the page URL (if applicable) will help us investigate the problem more efficiently.

Please also review our Privacy Policy for information about how Recall handles your data.